Even if the customs duty is 0%, VAT (Value Added Tax) may be applied upon import.
Standard VAT Rates in Major EU Countries (as of 2024): Germany: 19% France: 20% Italy: 22% Spain: 21% Netherlands: 21%
VAT is calculated based on the CIF price (Product Price + Shipping Cost + Insurance Fee).

For orders to Germany, the customs authorities require the submission of an [order confirmation with shipping costs] and a [proof of payment]
Please note that taxes will be applied to the total amount, including shipping costs
Until the required documents are submitted, the shipment status will be displayed as [awaiting customs clearance] or [in transit]

Payment Methods

I will send the total amount for the product and shipping via [PayPal] to your email address. Please follow the instructions on the screen and enter your credit card information.

Home page

On the homepage, select a product and click on it.

Product selection

After moving to the product details page, click on [Place an order].

Order page

A separate window for placing the order will open.
Please confirm that the selected product is correct.

Enter information

Please enter your information.
If there are any mistakes in this information, the product may get lost, so please fill it out accurately.
Pay special attention to your email address, as it is important for communication.

Shipping Method Selection

Since the shipping cost and delivery time vary depending on the shipping method, please specify either one.

Order Confirmation Document

We are sending you an Order Confirmation to ensure there are no mistakes in your order details.
Please carefully check the contents, including the delivery address and total amount.
The email will be sent from millstone-yoshida@helen.ocn.ne with the subject line "ISHIKOUBOU YOSHIDA".
Please note that it may be mistakenly classified as junk or spam mail, so kindly check your spam folder as well.

Delivery

For air shipments, deliveries to North America, Australia, and New Zealand will be handled by UPS.
For other regions such as Europe and Asia, we use international parcels delivered by each region's local postal service.
For sea shipments, all regions will be handled as international parcels through the respective local postal services.

Product Shipment

Once the product is ready for shipment,
we will send you an email containing the shipping label PDF and the PayPal invoice.
Please check the shipping label carefully to ensure all details are correct.
Open the PayPal invoice notification and proceed with the payment.
The shipment will be made only after the payment is confirmed.
(We are unable to proceed with the shipment if payment has not been verified.)

Tracking of the delivery

Once the product has been shipped, we will email you the tracking number.
Please access the UPS tracking page.

Current location of the product

The location of the product at the time of inquiry will be displayed.

Lost Product

UPS deliveries can sometimes be inaccurate and may result in the package being delivered to a hub in a different town from the specified address, causing delays.
In such cases, since our company in Japan cannot directly provide instructions to UPS,
we may ask the recipient to contact UPS directly for further instructions.